Return Policy
Return & Refund Policy
If something isn't right, we'll make it right — fast. Here's how returns and refunds work.
🛡️ Updated April 2026At FreshLabs, we stand behind every product we sell. Each formula is developed in partnership with international lab partners, batch-tested for quality, and shipped fresh from our climate-controlled warehouse — because your skin deserves nothing less than the real thing, in perfect condition.
If something isn't right with your order, we want to make it right. Here's how it works.
1Our Quality Promise
Every FreshLabs product is:
- Developed in partnership with Korean skincare facilities, based on Kbeauty innovation and R&D.
- Batch-tested for safety, stability, and freshness
- Sealed and quality-checked before dispatch
- Shipped directly from our facility — never resold, never repackaged
If any product reaches you damaged, defective, or different from what you ordered, we will replace, exchange, or refund it immediately.
2Our Policy
You can request a return or replacement if:
- Your product arrived physically damaged
- You received the wrong product
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used skincare products
- Products purchased on final sale or clearance
- Items returned more than 4 days after delivery
- Products purchased from unauthorized resellers
- Free gifts, samples, or items received as part of a promotion
To start a return or replacement, contact us within 48 hours of delivery at support@tryfreshlabs.com with:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
- A photo of the shipping label
Our team will review your request within 2 business days and reply with next steps.
3Refunds
Once we receive and inspect the returned product, we will process your refund within 7–14 business days.
Refunds are issued through:
- The original payment method, where possible
- Bank transfer for cash on delivery (COD) orders
- Store credit, if you prefer
You will receive an email confirmation once your refund has been processed. Bank processing times may add a few extra days depending on your bank.
4Contact Us
If you have any questions about your order, a return, or our quality promise, get in touch:
FreshLabs
Email: support@tryfreshlabs.com
Address: 76 K Gulberg 3, Lahore, Pakistan
Good skin, har din.
Need to start a return?
Email us your order number, the issue, and a couple of photos — we'll take it from there.
Email Support Good skin, har din.
