We currently ship nationwide across all cities of Pakistan. International shipping is coming soon!

All orders are processed and dispatched within 12 hours or less on weekdays, and 24 hours on weekends. Your order is delivered within 3–5 business days in Pakistan, depending on your location. After your order ships, you'll receive courier tracking information.

Free shipping on orders over Rs.3,500. For orders below that, a Rs.300 shipping fee is added at checkout.

Online at tryfreshlabs.com, as well as Makeup City branches nationwide.

We accept Cash on Delivery (COD), bank transfer, debit and credit cards, Easypaisa and Jazzcash through our 100% secure, SSL-encrypted checkout.

Due to hygiene standards, we don't accept returns on opened or used products. If your item arrives damaged or incorrect, contact us within 48 hours for a replacement and we'll correct it immediately.

FreshLabs is owned by Luscious Group, headed by Founder/CEO Mehrbano Sethi — an award-winning global beauty entrepreneur and the company behind Luscious Cosmetics. FreshLabs brings Korean skincare science, clinical testing, and simple routines to Pakistani skin.

Yes. FreshLabs is a Pakistani skincare brand developed in partnership with Korean labs for Pakistani skin concerns, weather, and lifestyle — powered by K-beauty innovation.

Yes — FreshLabs is real Korean skincare, with ingredients and patented complexes sourced from Korea and formulated using K-beauty R&D. We focus on clinically tested products with proven results for concerns like acne, dullness, dehydration and uneven tone.

Yes. FreshLabs products are halal certified and developed for the Pakistani market. Full ingredient lists are available on each product page.

Yes — FreshLabs products are vegan, cruelty-free, and never tested on animals.

Yes. Every formula is dermatologist approved and backed by clinical studies for safety, performance, and efficacy. Products are developed with KFDA-registered Korean laboratories.

No. Most skin doesn't need a 10-step routine. A good routine can be as simple as cleanser, treatment serum, moisturiser, weekly exfoliation, and daily SPF.

Start with your main concern: Magic Glow 15% Vitamin C Serum for dullness, dark spots and uneven tone; Breakout Rescue Serum for acne, clogged pores and marks; Moisture Restore Serum for dehydration and tightness. Pair your serum with Matcha Melt Jelly Cleanser, Hydrabounce Water Cream, and daily SPF.

Yes — they're designed to be effective yet balanced. If your skin is sensitive, start slowly, introduce one product at a time, and patch-test before regular use. Avoid layering multiple actives on the same day until your skin adjusts.

Most routines need consistent use for at least 21–28 days — the natural skin renewal cycle. Some benefits, like hydration and softness, feel noticeable instantly.